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Frequently Asked Questions

What is a pre-order?

A pre-order allows you to reserve your collectibles before they are in stock. You pay a partial amount (৳200) now and the rest on delivery (COD). This ensures you get your items as soon as they arrive.

How long does delivery take?

Pre-orders typically take 10-15 business days to arrive after order confirmation. We'll keep you updated on your order status.

What payment methods do you accept?

We accept bKash and Nagad payments. For pre-orders, you pay ৳200 upfront, and the remaining amount can be paid via Cash on Delivery (COD) when your order arrives.

Are the products authentic?

Yes! All our collectibles are 100% authentic. We only source genuine Valorant merchandise to ensure quality and authenticity.

Can I cancel my pre-order?

Yes, you can cancel your pre-order before it ships. Contact us at 01533133309 or via WhatsApp to cancel. Refunds will be processed within 5-7 business days.

Do you ship outside Bangladesh?

Currently, we only ship within Bangladesh. We're working on expanding our shipping options in the future.

How do I track my order?

Once your order ships, you'll receive a tracking number. You can also check your order status in your profile under "Order History".

Still have questions?
Contact us at 01533133309 or via WhatsApp.